• Report 100% of medication incidents, complete root cause analysis for every incident, develop and implement remedial actions as appropriate • Complete trends analysis with relevant actions quarterly together with Pharmacy Manager. • Report 100% of stock alerts relating to ethical stock not available for patient use, complete a root cause analysis, develop and implement remedial action and complete a trends analysis quarterly • Review pharmacy medication process, identify improvement opportunities and implement actions as well as best operating practice related to medication risk management • Develop an implementation plan for published pharmacy procedures, identify compliance gaps and implement corrective actions from QMS reviews Effective customer satisfaction management • Manage the agreed ethical product issuing and replenishment process to achieve customer service levels to wards and theatre • Participate in company pharmacy customer satisfaction survey annually, identify gaps and implement remedial action Effective asset management • Review daily stock cover template to ensure adequate coverage according to target, inform doctors, theatres and wards of alternative products available in supplier out of stock situations • Review dead stock report and reduce dead stock according to target • Participate in cycle counts and stock takes, and ensure they are in line with governance, investigate variances and implement corrective actions where necessary Effective product management • Ensure stock is ordered from preferred suppliers according to LHC procurement agreements Effective Quality Management • Dispensing accurately and timorously medication prescriptions to both in and out-patient. • Executing clinical ward rounds to promote qualitative clinical governance • Ensuring the antibiotic stewardship is driven and maintained. Requirements: • B.Pharm • Relevant clinical knowledge and experience to the critical outputs • Current registration with South African Pharmacy Council • Understanding of pharmacy and related healthcare industry, legislation, regulation and challenges • Knowledge of pharmaceutical legislation • Pharmaceutical product knowledge • Computer proficiency (MS office) Competencies: • Problem-solving, analysis and judgement • Attention to detail • Resilience • Motivating and developing people • Engaging diversity • Verbal & written communication skills • Influencing skills • Building relationships • Customer responsiveness • Organisational awareness • Excellence orientation • Ethical behaviour • Action orientation