Our client, currently one of the largest Adventure Tour Companies in Africa is seeking a Senior Reservations Consultant to join their dynamic and vibrant team in the Cape Town CBD office.

Duties will include (but are not limited to):

The sale of scheduled tours to the international and local travel trade
Making bookings in Tour Plan (Reservation System software)
Preparation of quotes invoices and vouchers
Cross selling our products & offering alternatives to agents when the requested dates / tours are full
Following up on provisional reservations and converting them in to a sale
Ensure agents receive all necessary required documentation
Admin reporting, keep a Reservation & Sales Log for monitoring trends
Weekly team booking targets to be met
Daily liaison with the Reservations Manager


The ideal candidate should possess the following attributes and skills:

Excellent customer relationship management skills
Excellent communications skills in English
Attention to detail, high level of accuracy and efficiency is critical
Self motivated and goal driven
Multi tasking: Enquiries are received via email, Skype, Live Chat as well as the telephone
Ability to handle and work under pressure


Requirements for the position:

3+ year’s Inbound Tour Operator/DMC experience in Southern & East Africa
Excellent product knowledge of Southern and East Africa is essential (not negotiable)
Experience with Tourplan Reservation System knowledge & experience essential (not negotiable)
Computer literate and proficient user of Microsoft Office
Certificate / Diploma in Tourism are an advantage
Salary on offer: R18 000 – R20 000 (experience dependant) + Benefits



To apply please send the following:

Updated MS Word CV
Professional Photo
Copy of ID
Latest payslip

(Please note that we experience high volumes of candidates responding to our advertised vacancies. This makes it impossible for us to reply to each applicant individually. Should you not hear from us within a week upon applying, please consider your application unsuccessful)