Senior Channel Manager – Parow

The Product, Sales and Marketing division in Cape Town currently has a vacancy for a Senior Channel Manager: Contact Centre, reporting to the Head of Sales. The primary objective of the Senior Channel Manager: Contact Centre is to take responsibility for managing a team of sales specialists and/or client managers in order to assist in the achievement of sales targets through the allocation of territories and targets resulting in outstanding sales performance. The role is a combination of management, selling, coaching and leadership activities, with the objective of enabling their sales team to meet the sales targets assigned to them.

Operationally, the Senior Channel Manager: Contact Centre is responsible for the development and implementation of all operational strategies and ensures that performance, culture and overarching contact centre controls and processes are aligned with business objectives.

Duties & Responsibilities

1. Strategy:

• Responsible for aligning to the sales strategy ensuring strategic objectives are met.
• Assist the sales team to define the way they approach the market and achieve set targets.
• Accountable for creating turn-around solutions to ensure that sales plans are met.

2. Sales Targets and Process:

• Responsible for the co-ordination of the activities of the sales teams, setting and measuring performance targets, and enforcing the execution of the call planning and opportunity qualification.
• Responsible for pipeline management and accurate forecasting in order to maintain healthy pipelines
• Takes ownership of the full sales process and contributes to the pre-sales process as required.
• Directs sales forecasting activities and sets performance goals and objectives accordingly
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3. Sales Operations:

• Complete oversight of the Sales Call Centre operation including supervisor, managers, and support roles.
• Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity
• Responsible for the overall performance and productivity of sales operations

4. People Management:

• Enable the sales team to achieve their objectives, acts as coach and/or mentor by customising their approach, planning for their coaching interactions and communicating expectations.
• Develop annual sales plans and manage monthly and quarterly reporting and forecasting processes to track team performance.

Qualifications and Experience

• Proven sales track record essential
• Minimum of 5 year’s contact centre management experience required (managing Team
• Managers/Team Leaders minimum requirement)
• Minimum of 5 year’s sales management experience required
• Business process optimisation experience advantageous
• Experience driving sales within a call centre environment
• Proven B2C sales track record
• Proven track record of change management
• Knowledge of, and experience in the ISP/telecommunications industry advantageous
• Matric essential
• Tertiary qualification advantageous

Please note that correspondence will only be conducted with short listed candidates.

Should you not hear from us within the next 2 weeks, please consider your application unsuccessful.