Senior Support Engineer (managed Service Centre) - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 21-03-2017 9:06:55 PM
18-04-2017 9:06:55 PM
Join a world class technology leader right on your door-step.  We pride ourselves on innovation, quality and commitment to first-class service.  We offer digital enablement services, global IT solutions and managed services.   Our Group already boasts ICT solutions and services in more than 70 countries worldwide.  A key priority for all our business are developing, empowering and collaborating with you, our people.  We have retained TalentJuncture to introduce us to like-minded enthusiastic, energetic and confident people, looking to work with us and become part of our formidable teams across the globe. 
 
This role will see you being responsible for supporting the Tier 1 team with complex Incidents, problems and changes adhering to ITIL principles at all times. You will also be required to support the Tier 1 team out of hours as part of an on-call rota

Key purpose of the role:
 
The Senior Computing Support engineering position has responsibilities focused around the smooth running of customers computing environment ensuring server, storage, back-up, OS and application availability is maintained at the highest level. This is achieved by performing routine maintenance, testing failover and back up, implementing best practices etc. 
 
Key responsibilities include:
  • Maintain server availability for customers by performing routine maintenance, failover testing, implementing best practices etc
  • Provide prompt senior technical assistance on customer incidents when Tier 1 skills have exhausted a resolution
  • Regularly updating customers on progress of incidents, problems and changes by telephone and email
  • Regularly updating ticketing system with quality notes detailing progress and actions completed on open incidents, problems and change requests
  • Completing customer  change requests, including impact and risk analysis, implementing out of hours where required
  • Provide technical consultancy to all other areas of the business to ensure the integrity, performance and support of new opportunities that involve Server support.
  • Find technical solutions to problems where necessary and practical, without compromising the commercial viability of a new product
  • Where required perform the ‘Lead Engineer’ role for some of MSC key customers
  • To stay up to date and accredited within the current technologies.
  • Capturing repeat faults and undertaking root cause analysis
  • Proactive identification of fault trends
  • Work as part of the on-call rota and ensure resources are always available 24X7 and respond within SLA time frames to any calls from the MSC Tier 1 out of hours
  • Attend the Change Advisory Board for customer change requests
  • Attend customer meetings to provide technical consultancy
  • Undertake technical audits for key customers where issues have been identified and as part of the Service Improvement Process
  • Providing input to customer facing Technical Incident Reports 
Key experience required includes:
  • You are a Graduate or qualified by experience with an ITIL Foundation certification. 
  • Configuring, troubleshooting and administering the Microsoft Windows Server Operating System (2003, 2008, 2012) and key roles, including; Active Directory, DNS, DHCP IIS, FTP and Clustering 
  • Configuring, troubleshooting and administering VMware ESXi 5.1 – 6.x, vSphere SRM and vSphere Replication.
  • Administering/scheduling Backup Software (ideally HP Data Protector and IBM Tivoli Storage Manager) and also  
  • Configuring, troubleshooting and administering Exchange 2007 and 2010 - 
  • Possess a proficient understanding of Powershell scripting 
  • Administration and Configuration of Microsoft SCCM 
  • Administration of HP and IBM Tape Libraries 
  • Administration & troubleshooting of HP 3PAR & IBM DS Storage Systems - 
  • You are numerate and literate with an eye for detail.
  • You should possess a full driving licence 

The Candidate
 
The ideal candidate will display a detailed and accurate approach to undertaking all duties. You should have professional verbal and electronic communication abilities. As a good listener, you will show an ability to communicate technical issues and resolutions to people of varying technical levels.
 
In additional you should be able to work with minimum supervision and to maintain a high level of motivation and productivity. You should possess the ability to prioritise while under pressure as well as be able to deal with high impact, high profile, incidents and deal with senior level technical engineers.
 
Displaying a structured and organised approach to complex problem determination and solving; you possess the ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems and changes.
 
On offer is access to competitive compensation and benefits for yourself and your family and an opportunity to work for a company who nurture their people and encourage growth and fresh ideas. 

Recruiter: CompuJobs