Senior Support Engineer / Technical Consultant: - Hyper-V / VMWare. Rneg.

The most frequent duties for this job are set out below, but the job may include other or occasional duties and responsibilities:

Install, configure and support all Microsoft operating systems.

Install, configure and support Hyper-V / VMWare

Install, configure and support Microsoft Office and other Microsoft application software (desktop and server).

Advanced hardware installation and troubleshooting (desktop and server).

Advanced troubleshooting on all IT related equipment.

Respond to and resolve support calls at customer sites.

Design solutions based on best practices and in accordance to the customers’ requirements.

Design, Scope & Implement AD / Exchange / Office365 migrations.

Remote administration of servers and workstations.

Compile desktop and server configuration documentation for client sites.

Execute orders and follow up service and repairs with external suppliers.

Identify possible sales opportunities during client visits.

Maintain and advocate the company standards & procedures.

Raise security awareness

Mentoring and guiding the support team.

Handle escalations.

QUALIFICATIONS:

At least a Matriculation certificate.

International MCSE or MCSA (on Windows Server 2012 R2 or later) a requirement.

Windows Server 2016 advantageous.

A+, Server+, N+, Security+ or similar qualification an advantage.

Additional certifications advantageous.



KNOWLEDGE AND EXPERIENCE:

Minimum of 4 years’ experience in Senior / Consulting roles

Advanced Troubleshooting skills.

Knowledge of backup solutions like Backup Exec, Windows Backup, Altaro and similar applications (configuration, use and advanced troubleshooting).

Experience with remote support applications (e.g. Team Viewer).

Advanced knowledge of Active Directory / Exchange / Office365

Advanced knowledge of Firewalls, NATs & Routing.

Experience with server maintenance and health checks on Windows Server.

Experience with the configuration and administration of Office 365.

Experience with logging and following up calls with external suppliers and service providers.

Working knowledge of PowerShell.

Working knowledge of Storage (SAN, NAS, DAS)

Excellent knowledge of hardware components and hardware troubleshooting procedures (desktop and server).

Excellent knowledge of server hardware systems such as RAID.

Excellent knowledge of Microsoft desktop operating systems and desktop software.

Excellent knowledge of Virtualization. (Hyper-V / VMWare)

Excellent working knowledge of all Microsoft Office applications e.g. Word and Excel.

Advanced knowledge of TCP\IP networking is required.

Advanced knowledge of server software and systems.

Experience with configuring switches and wireless access points.

Project deployment and implementation experience is a necessity

Project management and / or project co-ordination skills is advantageous.



ATTRIBUTES

An organized individual that can work unsupervised and effectively manage time and multiple tasks.

An analytical thinker that works methodically and always pays attention to detail.

An individual that always thinks before they act.

An individual who enjoys studying and improving their knowledge.

Someone who sees the bigger picture and understands and has a passion for technology and IT

Ability to follow checklists and procedures accurately and adhere to company standards.

A self-starter that is able to work alone or in a team.

Ability to work under pressure and remain focused.

A well-presented individual with excellent communication and inter-personal skills.

A motivated individual with a passion for technology.

Ability to identify, assess and solve server hardware and software problems innovatively.

Must have own transport and the ability to work after hours (on short notice) when required.

An individual that enjoys completing detailed technical documentation.

Ability to mentor juniors and being approachable



REMUNERATION

Cost to company between R25 000 and R40 000.

Dependent upon qualifications, experience and skill level.

Medical aid (50% paid by company, 50% by employee).

Reimbursement for company travel.

Overtime pay in the form of commission.

Company provided laptop.