A well established company based in Umhlanga are currently looking for a Senior Technician to join their Geek Patrol team.

Essential Competencies
• A minimum of 5 years’ working experience as an IT support technician and directly supporting end-users, both face-to-face and remotely
• A minimum of 5 years’ experience troubleshooting and upgrading desktop/workstation and server hardware
• A minimum of 5 years’ experience installing, maintaining and supporting corporate network environments (LAN & WAN)
• Comprehensive knowledge of Windows and Apple operating systems
• Experience troubleshooting and setting up mobile devices, especially those on the Android and iOS platforms
• Windows Server and SBS operating systems
• Microsoft Office 365 and Azure experience
• Microsoft Office application suite
• Advanced networking – routers, access points, switches & firewalls
• VPN and WAN setup/support
• Microsoft Exchange Server
• Drivers license
• Experience having worked with a helpdesk ticketing system such as OTRS, Zendesk & osTicket, Heat, Remedy, etc.
Advantageous Skills
• Other cloud-based technologies
• Advanced networking – Firewalls (Mikrotik, Cisco, Juniper, Fortinet)
• Linux operating systems
• MCSE or equivalent
• VMware & Hyper-V
Key Responsibilities
• Be accountable for effecting remote and onsite IT support to all internal and external stakeholders in the recording and resolution of all IT support tickets logged and/or calls taken
• Provide technical support in terms of hardware, software, systems and administration
• Ensure expected service levels and response times are adhered to
• Follow the company processes to effectively escalate matters with effective resolutions
• Maintain constant communication with end users, engineers, partners and third-party service providers on all matters that require technical support
• Provide after-hours support on rotation with the team
Personal Attributes
• A team player, not afraid to show initiative with strong problem solving and decision making skills
• A customer-focused attitude, with strong verbal and written communication skills
• Self-motivated with a constant use of one’s own initiative
• The ability to multi-task and prioritise workload in real-time
• Passionate about keeping abreast of changes in your chosen area of technology
• The culture of imparting knowledge to co-workers, regardless of years of experience, and to constantly acquire and adopt knowledge from others
• Career-focused with the motivation to forge one’s own path to success within a high-performing team
• The drive to be the best in the industry in every task one undertakes
The Details
• This position is open to experienced technicians that meet the above criteria.
• This position is based in Umhlanga, Durban.
to apply, email the following information to us:
1. Full CV
2. Reference details from your direct managers at your 2 most recent places of employment
3. Expected salary, your notice period and reasons for leaving each place of employment