Senior Technician - Durban
Salary Negotiable
Durban,
Kwazulu-Natal
more than 14 days ago
SENIOR TECHNICIAN
UMHLANGA ROCKS
SALARY NEGOTIABLE
The ideal candidate should be a natural born Geek, have a love for technology, interacting with clients and sharing knowledge.
ESSENTIAL COMPETENCIES
key Responsibilities
PLEASE SEND ME A DETAILED CV INCLUDING AVAILABILITY AND SALARY EXPECTATIONS.
UMHLANGA ROCKS
SALARY NEGOTIABLE
The ideal candidate should be a natural born Geek, have a love for technology, interacting with clients and sharing knowledge.
ESSENTIAL COMPETENCIES
- A minimum of 5 years’ working experience as an IT support technician and directly supporting end-users, both face-to-face and remotely
- A minimum of 5 years’ experience troubleshooting and upgrading desktop/workstation and server hardware
- A minimum of 5 years’ experience installing, maintaining and supporting corporate network environments (LAN & WAN)
- Comprehensive knowledge of Windows and Apple operating systems
- Experience troubleshooting and setting up mobile devices, especially those on the Android and iOS platforms
- Windows Server and SBS operating systems
- Microsoft Office 365 and Azure experience
- Microsoft Office application suite
- Advanced networking – routers, access points, switches & firewalls
- VPN and WAN setup/support
- Microsoft Exchange Server
- Drivers license
- Experience having worked with a helpdesk ticketing system such as OTRS, Zendesk & osTicket, Heat, Remedy, etc.
- Other cloud-based technologies
- Advanced networking – Firewalls (Mikrotik, Cisco, Juniper, Fortinet)
- Linux operating systems
- MCSE or equivalent
- VMware & Hyper-V
key Responsibilities
- Be accountable for effecting remote and onsite IT support to all internal and external stakeholders in the recording and resolution of all IT support tickets logged and/or calls taken
- Provide technical support in terms of hardware, software, systems and administration
- Ensure expected service levels and response times are adhered to
- Follow the company processes to effectively escalate matters with effective resolutions
- Maintain constant communication with end users, engineers, partners and third-party service providers on all matters that require technical support
- Provide after-hours support on rotation with the team
- personal attributes
- A team player, not afraid to show initiative with strong problem solving and decision making skills
- A customer-focused attitude, with strong verbal and written communication skills
- Self-motivated with a constant use of one’s own initiative
- The ability to multi-task and prioritise workload in real-time
- Passionate about keeping abreast of changes in your chosen area of technology
- The culture of imparting knowledge to co-workers, regardless of years of experience, and to constantly acquire and adopt knowledge from others
- Career-focused with the motivation to forge one’s own path to success within a high-performing team
- The drive to be the best in the industry in every task one undertakes
PLEASE SEND ME A DETAILED CV INCLUDING AVAILABILITY AND SALARY EXPECTATIONS.
Recruiter: CompuJobs