Senior Troubleshooting/ Support Engineer - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 01-03-2018 6:04:20 AM
26-04-2018 6:04:20 AM
Minimum Requirements / Job Description:

• A+ Certification – minimal requirement
• N+ Certification – minimal requirement
• At least 5 years with relevant Windows experience and one of the following certifications:
o MCITP: Server Administrator (2012 or newer)
o MCSE Server Infrastructure (2012 or newer)
• MCSA: Windows Server 2012
• Applied Microsoft Visio skills
• Applied Voice over IP experience
• Demonstrate a sound understanding of SIP and troubleshooting Voice over IP issues
• Full Microsoft Suite competency
• XML scripting experience is a benefit
• Minimum 5 years’ experience working in a technical support role
• Good knowledge of Contact Centre systems and configuration
• Demonstrate expertise in all activities associated with providing end user support and problem resolution on complex and difficult IT hardware and software issues
• The ability to work in a dynamic environment, prioritising and multi-tasking effectively
• Be passionate about customers and service, with a strong will to make a difference
• Strong problem-solving abilities and excellent communication, customer handling and inter-personal skills
• Target focused, proactive and keen to spot opportunities to refine and improve processes and service
• Must be able to deal direct with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills
• Strong planning, organising and prioritising abilities
• Is self-starting, analytical, results and solutions-driven
• Calm and able to focus when in a pressure situation

Recruiter: Dybridia