To support the existing Casino software and applications for Operators, and to design, implement, maintain and manage new and existing operation-orientated systems. This role operates in the Software Development and IT environments, focusing on the support of the Casino SQL Database and MGS Service components. Interaction with IT and other internal teams is central to the role.
Duties:
• Provide excellent customer service
• Handle escalations
• Maintain software
• Documentation
• Performing maintenance and optimization.
• Assist with troubleshooting in the production environment
• Detected and tracked defects
Responsibilities include:
• Contribute to a positive and cohesive team
• Corrective action taken to solve errors and issues monitored tests
• Ensure problem resolution
Behaviour:
• Communication
• Continuous learning and improvement
• Contributing to Team Success
• Displays Company Values
• Stress tolerance
Required Qualifications:
• MCSE 2003
• Degree or Diploma an advantage
• Software Development
• Software Support
Required Skills:
• Solid IT Knowledge
• SQL knowledge and experience
• Minimum 3 years IT experience
• Good knowledge of networking concepts
• Good understanding of server hardware and configuration
• In-depth knowledge of Microsoft technologies
• In-depth knowledge and understanding of supported systems and products
• Software Development
• Troubleshooting