In this position you will be required to:

Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
Take full ownership for managing the incident to resolution within the service level conditions.
Perform level 2 server and network troubleshooting, server rack mounting and cable patching / management. \
Provide telephonic support to clients when required and update the relevant systems as per company’s procedures.
Perform the necessary hand over procedures in cases where shift work is required. 8. Produce breach and other reports to identify failures and short-comings.

Experience and Requirements:

3-5 years experience
Installing and configuring windows 2012
Vmware administration
MS Exchange routing tasks
Active directory and DNS administration and troubleshooting