We are recognised as the market leaders in heavy duty auto electrical products, associated technical services and related safety products throughout Sub-Saharan Africa, along with being a major player in light duty auto electrical in South Africa.

We are currently recruiting for an excellent service advisor to be a part of our exciting team! The Service Adviser will co-ordinate the activities of the Technicians and ensures that customers’ requirements are timeously attended to and that all paperwork is handled in accordance with Company policy and procedures.

Education/Experience/Skills:

- Grade 12.
- Certificate in Customer Service
- Minimum 3 years’ experience in a service advisor position or similar
- Minimum 2 years Auto Electrical background
- Driver’s License
- Excellent Communications skills with a good telephone etiquette
- Computer Literate MS Office (email), Word, Excel.
- SAP knowledge

Attributes:

- Excellent interpersonal skills are required for a good service advisor.
- A service advisor has to meet or /and liaise with a lot of customers in a day who are different in their nature and behaviour.
- He/she must have an ability to satisfy the customers and be able to control his anger and he should be very polite with the customer’s especially difficult or rude customers.
- Neat and presentable appearance.

Responsibilities:

• Liaise with customers regarding bookings, queries, breakdowns, enquiries and complaints.
• Ensure that services are supported by a customer order (hard copy, faxed or emailed).
• Opening jobs on system, booking parts and follow up on back orders.
• Logging calls on customer route sheet as well as on planning board.
• Sign off all paperwork from Technicians/Auto Electricians (job cards, daily time-sheets and check lists etc.)
• Log received time sheets on spread sheet to determine what Technicians/Auto Electricians paperwork is outstanding.
• Check with Technicians/Auto Electricians that new parts not used are sent back to Store and taken off the job.
• Forward completed job to Costing Clerk for costing (hard copy of order number and service reports in job envelope) - check that job costing is correct, sign off and send for invoicing.
• Draw up standby list for Technician/Auto Electrician, ensure that it is signed off and forward to relevant people.
• Report before 09:00 am everyday any absenteeism (sick, annual leave or training) to the person in charge of the registers.
• Assist Man on Site with quotes, parts and replacement Technician/Auto Electrician when he is sick, on leave, on training or when vehicle is in for repairs.
• Ensure Man on Site reports and time sheets are signed off once a week.
• Counselling and disciplinary steps where necessary against Technicians/Auto Electricians.
• Customer visits if, and when, necessary e.g. with a problematic job or invoicing problems.
• 24/7 standby on any breakdowns- as per the standby roster and when required
• Technicians/Auto Electricians will report directly to Service Adviser.
• Assist service advisors in other divisions when needed.
• Control of delivery note books.
• Control of after hour stock book (stock that is taken after hours or on weekends).
• Plan, schedule and send Technicians/Auto Electricians to jobs.
• Prepare, send and follow up on quotations.
• Work on WIP list on a weekly basis.
• Check and monitor Technicians/Auto Electricians cell phone accounts.
• Any other duties that may reasonably be required of you from the company