Service Advisor - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 09-01-2018 7:32:02 AM
06-03-2018 7:32:02 AM
Our motor dealer client based in Tygervalley has a vacancy for an experienced Service Advisor with Kerridge experience.

Job Summary Statement:
The successful candidate will be responsible to deliver an advisory service in order to attend to non-technical service activities accurately and timeously as per agreed standard operating procedures.

Minimum Qualification:
• Matric
• Post Matric relevant qualification

Minimum Work Experience:
• 1 - 2 years work experience within the motor industry in a workshop environment

Duties and Responsibilities

PROCESS AND GOVERNANCE
• Identify and apply known solutions to operational problems and escalate unresolved issues
• Deliver on agreed performance targets according to set procedures and service level agreement
• Report on transactional activities to provide timely information for decision making in area of accountability
• Execute work in line with governance and compliance processes
• Ensure work in progress are delivered according to the job card and applicable standards
• Ensure vehicles are quality checked and test driven before delivered to customer
• Control assets in workshop (keys locked away, vehicles safely stored away, workshop locked etc.) to ensure companies assets are
safeguarded
• Adhere to all safety standards as per organisational practice, process requirements and escalate suspected transgressions

FINANCE
• Execute work activities effectively and efficiently in order to maximise financial performance

CLIENT/CUSTOMER
• Deliver work activities adequately to satisfy internal and external customers

PEOPLE
• Attend training initiatives to improve work quality and enhance own skills

Technical Competencies
• Occupational Health and Safety
• Trust and Integrity