Service Consultant Microfinance - Pinetown Verfied

R 3 500 per month Pinetown, Kwazulu-Natal Pinetown, Kwazulu-Natal more than 14 days ago 25-11-2015 8:02:57 AM
23-12-2015 8:02:57 AM
JOB CONTEXT
The position forms part of an integrated distribution network that focuses on the marketing and administration of various financial products to the emerging market.
Supervised by and reports directly to the Branch Manager.
Responsible for managing the total client base placed under the control of the branch where you are employed at.

JOB SUMMARY
To manage all aspects of the branch’s client database and ensure that all clients are served with dignity and respect,
To carry out the image of the Company and ensure you comply with all statutory requirements.
In order to achieve the abovementioned it is essential that you achieve certain objectives in that the
Branch achieve the goals and targets as set from time to time.

EXPERIENCE
Experience in a micro loans environment would be an advantage.

QUALIFICATIONS
Grade 12 mathematics
Computer Literate

KEY OUTPUT AND RESPONSIBILITIES
Most frequent responsibilities and duties in order of importance include, but is not limited to,
• Canvasing for new clients according to agreed marketing and promotional activities with management
• Re-activation of existing client data base by telephone and sms campaigns
• Implement and maintain client service champion process
• Ensure the collection of repayments and follow-up on all current loans
• Ensure the collection of repayments and follow-up on all arrear loans
• Ensure the collection of repayments and follow-up on all written-off loans
• Manage the debtors' book and report back on all overdue and written-off accounts as per requests from management
• Evaluating all loan applications from clients that includes the following, but are not limited to,
o Affordability Calculations
o Employment Confirmation
o Validate documentation for authenticity
o Analyse Client Personal information for authenticity
• Check all loan applications and ensure that all documents are attached and completed
• Check and handle the cash on hand on a daily basis
• Ensure the collection of repayments on loans
• Manage the debtors’ book and report and manage all overdue accounts
• Responsible for branch growth
• Follow internal business policies and procedures
• Establish and perform client liaison
• General office duties

• The employee undertakes to conduct all projects, services and activities associated with the specific designated task and to comply with all reasonable and fair instructions given by the employer and by their managers

SKILLS & COMPETENCIES
• High energy levels and drive,
• Strong sales, marketing and promotional skills
• Attention to detail and problem solving,
• Ability to work under pressure,
• Reliability, integrity and trustworthy,
• People and client focused,
• Target driven.