Service Consultant - Pretoria Verfied

R 8000-9500 per month Pretoria, Gauteng Pretoria, Gauteng more than 14 days ago 01-07-2015 2:04:26 PM
29-07-2015 2:04:26 PM
POSITION: SERVICE CONSULTANT
AREA: MENLYN, PRETORIA
CTC: R 8,000.00 – R 9,500.00
START DATE: IMMEDIATELY
EE/AA: ALL
REF: PL06

ONLY APPLY IF
• You have Matric with at least 3 years sales experience within the automotive / glass industry

MINIMUM EXPERIENCE AND EDUCATIONAL REQUIREMENTS
• RSA Citizens only
• Minimum Matric
• 3 years selling or sales experience
• A high level of product knowledge within the automotive and building glass industry
• A strong focus on customer service
• Computer literate is imperative
• SAP experience would be an advantage
• Identify and solve problems
• Excellent interpersonal skills – effective in handling and interacting with customers, staff, colleagues, franchisees and suppliers
• Analyze and institute improved methods in providing an efficient service to the customer
• Good human relations and good communication skills (verbal & written)
• Good telephonic skills

SCOPE AND PURPOSE OF THE ROLE
To manage the front desk of a service centre by providing professional operational support and general business consultation to all customers and staff. Special emphasis should be to ensure compliance with corporate identity and the correct advice is given to customers. To ensure that all internal sales are processed and that the correct money is collected. To be fully familiar with all products sold by the company.

ATTRIBUTES
• Self-motivating and independent
• High energy
• Ability to work under pressure
• Professional approach to business
• Customer service driven
• Complete today’s work today

KEY RESPONSIBILITIES
Customer Service
• Manage all counter sales by giving relevant advice to customers in the most professional manner – telephonically and face-to-face.
• Ensure that you handle all customer complaints and get advice from the Service Centre Manager and or the Credit Controller/ Branch Administrator as and when required.
• Handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amount and collect payment.
• Advise the customer when the vehicle will be ready for collection and communicate with the customer on any delays.
• Follow up on any possible leads and faxes, do telesales and give accurate quotations to customers.
Administration
• Ensure that the Best Administrative Practice is always adhered to when conducting administration.
• Ensure that every morning that you check the ‘on hold’ ‘rejected invoices’ and ‘incompletes’ of the previous day before entering any new transactions on the system.
• Adhere to the companies Administration Procedures at all time by ensuring that the GRV / GRC always collates with the order and that the posting of invoices are done correctly, i.e. double check!
• Ensure that you receive the correct cash from the customer and that all cash is handled in a controlled manner by locking it in the cash register or safe at all times according to the Best Administrative Practice.
• Ensure that you follow up on insurance authorizations and that you received the correct authorization code.
• Complete the Vehicle Inspection Certificate (VIC) as accurately as possible.
• Do daily banking and ensure that the cash balances on a daily basis. Explanations should be given in writing if the banking does not balance.
• Analyze Stannic Reports and liaise with the Credit Controller/ Branch Administrator and Service Centre Manager of any anomalies.
• Ensure that the filing is done accurately on a daily basis to be able to track documents quickly as and when required.
• Ensure that you manage the petty cash/float, stationary, document control, Service Centre stock transfers, consumables and settlements in such a way that you could give immediate feedback when questioned.
• Process all Call Centre requests.
Debtors
• Ensure that you collect all outstanding monies against statements and make sure that you record all comments and arrangements.
• Always do follow-ups on outstanding payments.
• Manage all exceeded credit limits / terms and report to Service Centre Manager and Credit Controller / Branch Administrator for action.
• Process all Call Centre requests.
Technical
• Ensure that you are familiar with the latest company computer program / SAP system
• Check the work done by Fitters after completion of a job and ensure that the highest level of workmanship is maintained.
Coordinating
• Communicate to Fitters about jobs to be done, internal and external
• Ensure that the Mobile Fitters have the correct information, i.e. location, insurance and access for dispatching.
• Utilize the scheduling system in the Service Centre
Stock Control
• Refer to the Best Administrative Practice when doing stock control.
• Ensure that stock is controlled as per the companies procedures by managing the model stock levels, ordering stock correctly, receiving, dispatch, doing correct stock counts and stock takes.
• Control consumables such as beadings and clips.
• Check each Q1 report and ensure that it is entered, completed in full and with an invoice number.
• Ensure accurate buy-out procedures are followed and that cross reference invoicing is done correctly.
Attendance Control & General Duties
• Ensure that each employee signs the attendance register at the start of the shift and at the end of a shift.
• Manage the overtime and leave roster and ensure that employees are signing the necessary forms for leave and day’s off.
• Open and lock the Service Centre on time and when required by Management.
• Adhere and obey any other requests and instructions from Management such as reasonable requests to work overtime as and when required.
• Responsibility to report on any fraud to KPMG
Self- Development
• Implement and drive you own self-development plan and avail yourself for promotional opportunities.