Description: A company selling laboratory equipment is seeking a coordinator in the service department to coordinate all systems and equipment. The successful candidate’s responsibilities will be to Receive all service calls; Open up job sheets for instruments’ PDI, Installation, Service, Calibration, validation and repairs; Open up job sheets for instruments received in the Workshop; Advise Service Engineers of jobs received and allocate job sheets to them; Keep an up to date list of instruments in the Workshop and mark them to job sheet numbers; Make and send out quotations; File quotations; Attach order numbers to quotations when received; Follow up on all previous quotations; Follow up on all jobs done to make sure that customers are happy with the work; Follow up on all services due; Conduct ad hoc tasks when required; Back up to Service Administrator.
Key Requirements: Tertiary qualification; valid passport; driver’s license; computer literate; bilingual - fluent in English (other languages will be preferable); 3 years’ experience in customer service coordinator position or related field.

Additional Requirements: Excellent communication skills; interpersonal skills; can work in a team; customer service orientated; organizational skills.

Remuneration: Market related and dependent on experience.

Starting date: As soon as possible.

*Only candidates that meet all the requirements should apply
**Only candidates that are shortlisted will be contacted