SERVICE DELIVERY MANAGER – INTERNATIONAL RELOCATION'S SERVICES
WOODSTOCK, CAPE TOWN| SALARY IS NEGOTIABLE TO EXPERIENCE
GERMAN SPEAKING

Purpose of Role
This role will be to deliver a range of relocation services to its clientele and deliver financial & operational value. Working with the world’s top executives employed within leading corporate companies.

Skills & Requirements

Mother tongue German, fluent in English
Two years managing a small team
Previous Relocations Management experience is ideal
Excellent verbal & numerical reasoning
Can do attitude -Positive and personable
Resilient under stress
Passionate about providing good customer service
Innovative and able to challenge existing processes
Ability to adapt to change, Honest and ethical approach to business
An ability to prioritise tasks and work on own initiative
12 months experience of working in a pressurised team environment ideally in a customer-focused environment
Has gained personal insights through work or interests in the challenges of being in a foreign culture (e.g. through personal travel, living/working abroad/studying abroad or away from home)
Minimum of C pass or equivalent in English Language and Mathematics
Industry experience desirable, but no essential.
Must have worked in a similar type role

Key Responsibilities

File Management
To manage assignee files and ensure complete satisfaction from assignee and family and client by exceeding their service expectations
To take detailed client briefs/needs analysis
To learn and administer clients policies.
To develop relationship with clients, assignees and their families
To ensure that information requested by assignee is provided on a timely basis. To return calls or respond to requests for information within 24 hours
To brief and liaise with counsellors, letting agents and supervise the preparation of property viewings, inventories, check-ins, tenancy agreements, renewal and departures.
To liaise with the Education team as needed, confirming clients' authorisation for school search programme
To set up utilities and all concierge services.
To highlight to the manager any cost overruns and act accordingly
To ensure any suitable issues are promptly escalated where appropriate to ensure corrective action can be taken
To liaise with moving services and furniture rental dept where applicable.
To look for opportunities to cross sell The Client’s services.

Client Liaison

To keep client closely informed of time spent on each programme.
To ensure complete satisfaction from our clients.
To occasionally support relevant Manager or Director at client meetings
To update all client documentation upon receipt of new information
To keep CRM updated and ensure all notes screen are completed for the client to view.
To ensure all data in CRM is correct so clients can run reports via the extranet

Team

To work effectively within The Client by providing support, where required, to all members of the Organisation
To advise the respective Relocation Manager of suggestions (process improvement, costs savings)
To assist team members on management of assignee files and provide day-to-day holiday and team support
To update documentation when requested by team members

*Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV. If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful.

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