Service Delivery Manager.
Contract: 3 months. Start: Immediate. Rate per hour R450.
Supervise delivery managers that work with IT Management in high level technical infrastructure planning, design and optimization within the enterprise as well as with client facing systems.
Responsibilities:
• Mentor and supervise Delivery Manager team to ensure work is completed as scheduled
• Collaborate with Practice Areas to understand and help develop requirements
• Ensure Change Management processes and procedures are being followed
• Ensure that Service Delivery Team provides optimal service levels to internal stakeholders and their customers by:
• Ensuring the implementation of SDLC across IT team and by Practice Area.
• Working with SME’s for making decisions for the different products implemented in the project.
• Managing IT risks in conjunction with the Practice Areas (identifies IT risks, identifies required mitigation plans and follows up on implementation of plans).
• Acting as a communication channel between Practice Areas (Client requirements, constraints, risks, etc.) and the IT team to insure that IT priorities are in line with Practice Area priorities.
• Ensuring application areas have had an opportunity to test and address any issues.
• Interfacing with Infrastructure/Networking/Services teams to ensure performance and availability of services.
Skillset:
• Achievement Oriented
• Analytical and Conceptual Thinking
• Project Management Oriented
• Builds Teamwork and Cooperation
• Client and Customer Service Orientated
• Independent Problem Solving and Judgment
• Technical Expertise