SERVICE DELIVERY MANAGER
BOKSBURG

To effectively manage the client site on all aspects as recorded in the Job Profile and to assist the Operations Manager with the daily duties as required as well as all client reporting


•?Assist the Snr Service Delivery Manager with daily duties as and when required as well as with the preparation of weekly / monthly reporting
• Monthly customer billing
• Resolving Billing Discrepancies
• Creating of reports (daily / weekly / monthly)
• Delivery and Replenishment of Consumables
• Replenishment of Stock
• Submission of Weekly and Monthly Stock Counts
• Achieve contractual SLA
• Monitoring of Incidents
• Manage life cycle of logged incidents and drive to resolution
• Ensure accuracy of fleet information
• Adhere to all processes and procedures
• Process communication to all onsite printer assistants
• Implementing all change requests
• Review all monthly claims and expenses
• Adhere to claim deadlines
• Establish a professional working relationship with clients
• Manage and update servers when required
• Work force planning of leave and training

?

•?Matric / Grade 12
• Basic Hardware Training
• Basic Software Training
• Intermediate Microsoft Office Skills
• In-house Systems Training
• Stock Management
• Incident Management
• Client Reporting
• People Management
• General Office Administration
• Customer Service
• Attention to Detail
• Able to work effectively under pressure
• Diligent & Efficient
• Communication Skills
• Team Work
• Customer Focused
• Energetic
• Integrity
• Time Management
• Planning Skills
• Problem Solving
• Own initiative


Salary Negotiable dependent on experience