Service Delivery Manager – Cape Town (Telecoms)
Global telecoms company is urgently seeking an mid level Service Delivery Manager, with track record of service delivery, and project management skills.
You will be tasked with ensuring the timely service delivery of customer solutions, through accurate reporting, effective communication, team management and building solid relationships.

Minimum requirements include but are not limited to the following:
• Relevant degree (NQF level 7)/ diploma (NQF level 6).
• Project Management qualification
• Telecoms industry experience non negotiable (at least 3 years)
• Experience 5 Years relevant operational and management experience in business and IT Service Management and at least 3 years managerial experience.
• Solid understanding of Project Delivery cycle
• Exceptional problem-solving skills and the ability to work well independently as well as collaboratively with a team and customers
• Own vehicle and Code B driver’s license required
• Effective interpersonal and communication skills.
• Analytical and strategic mind.
• Customer driven.

Key responsibilities include but are not limited to the following:
• Monitor overall performance of services and timelines to deliver
• Ensure efficient handover process between sales, procurement and finance
• Manage 3rd Party provider service delivery
• Establish long term relationship between yourself and the customer – driving customer loyalty
• Proactively looking at ways to increase efficiency or save costs
• Relevant reporting on process

Location: Cape Town, Western Cape