Service Desk Agent in Information and Technology Service

Recognising that diversity is important in achieving excellence, Rhodes University especially encourages South African members of underrepresented designated groups to apply. Spouses and Partners of existing staff members are also encouraged to apply.

Please note that this appointment will be made in line with the requirements of the Employment Equity Act of RSA and the University’s recruitment and selection policies and equity strategies. The initial focus will be on equity candidates.

In terms of Immigration Legislation (Act No. 13 of 2002 & Regulations), international staff members (non-SA citizens) have to comply with the provisions of the Act. This therefore means that the period of employment to non-SA citizens will be guided by the validity period of the work permit.  In line with legislation governing employment of foreign nationals, employment contracts will be offered on the basis that a development plan would be implemented for the transfer of skills to a South African resident. The onus is on candidates to ensure that they are in possession of a valid work permit before the commencement of employment at the University, failing which the employment with Rhodes University will be terminated.

Requirements: 

Grade 12 plus a one year diploma e.g. A+ or MCSE and a minimum of 6 months IT Service Desk experience where such experience includes

•  Previous administrative experience within a computerized environment.
• Previous experience in dealing with IT queries via email and the phone.
• Be computer literate and be able to demonstrate an understanding of operating systems and office software, in particular Microsoft.  Must be familiar with Microsoft operating systems, Microsoft Office, internet and email.

For additional information on the requirements, please refer to the Job Profile.

It is essential that prospective candidates read the job profile relating to this post and ensure that all relevant documentation is submitted. 

VERY IMPORTANT: The system DOES NOT allow for multiple attachments. This means that candidates should submit all the documentation as one attachment for each application i.e. An application form, a letter of motivation which clearly indicates the position they are applying for, a comprehensive CV and relevant qualifications including academic transcripts.

Failure to submit such documentation will result in an application not being considered. Please examine the following documents:

• Application Form
• Job Profile

The selection process that will be followed for this post includes Shortlisting, Assessments and Interviews. These dates will be confirmed later on in the process. The Full Minimum Requirements against which candidates are to be measured are outlined in the requirements document.

Remuneration

Approximate cost to company:  R191 656 per annum
Basic salary Pension/Provident fund: R135 122 per annum

All applications will be treated in strict confidence. The University reserves the right not to proceed with the filling of the post. An application in itself does not entitle the applicant to an interview.  Please apply online by accessing the Rhodes University Website.

Closing Date:  13 March 2017 at 12h00

If you are not contacted within 30 days from the closing date, please consider your application unsuccessful

Ref: RU000046/RN