Division: Call Centre Availability: Immediately
Department: Service Desk

Responsibilities may include but not limited to:

• To provide a complete and informed response on first contact to all customers (single point of contact).
• To provide first-line support where possible to customers.
• To log and manage all calls, service requests and incidents from end-to-end, including escalation to third parties, follow up and feedback to
customers.
• To communicate and liaise effectively with end-users, colleagues and other service providers at all levels.
• To manage and evolve processes and provide management information when required.
• To compile and manage IT service-related documentation, administration and reporting where applicable.

Minimum Requirements:

• Detailed PC Hardware knowledge, including point-of-sale peripherals
• 2 Years IT Diploma or equivalent
• Remote Support Experience
• Database skills – SQL/Firebird/Interbase
• Technical Service Desk experience
• Call Centre experience
• Well-spoken
• Reliable/Own transport
• Sound literacy in English & Afrikaans
• Must be prepared to work standby duties including weekends and public holidays.

Advantageous Skills:

• Point-of-sale support experience
• Fuel Industry Exposure and Knowledge
• Experience in an ICT environment

Closing date: Friday, 29 September 2017