Service Level Manager - Midrand Verfied

Salary Negotiable Midrand, Gauteng Midrand, Gauteng more than 14 days ago 31-07-2014 9:25:20 AM
28-08-2014 9:25:20 AM
We are currently recruiting for a Service Delivery Manager to manage the delivery of the outsourced scope of work of sourced Vendors on behalf of the client.

Duties will include – but not be limited to:
Contractual Commitment Management
Contract Performance management
Escalation Management
Vendor Financial Management
Stakeholder Management
Risk and Compliance Management
Reporting
People Management
Cost and Resource Management
Customer Service Management

Education/Qualifications
Relevant undergraduate degree / diploma / certificate
B.Com Informatics / Commercial
ITIL (Service Design)
Code 08 / EB

Work Experience & Duration
5 Years’ experience in Vendor Management
Understanding and experience in IT Contracts
Proven Stakeholder Management experience
Microsoft Visio
Microsoft Project
Previous experience in management of various internal and external stakeholders related to a business / - service delivery engagement, problem solutions, motivation for service delivery
Previous experience in management of temporary employment providers as well as outsourced service providers
Previous experience in drafting Vendor Management and Service Delivery agreements / Policies, procedures and work instructions

This position requires applications from South African citizens only.
Short-listed candidates will be contacted within one week.