Service Manager Engineering - Alberton
R
480K
per annum
Alberton, Gauteng
Alberton,
Gauteng
more than 14 days ago
29-09-2014 4:48:38 PM
27-10-2014 4:48:38 PM
Service Manager – JHB South
Permanent, Salary: R480K Max p/Annum
The purpose of this job is to provide operational support across the installation and service components of the value chain to enable service delivery according to customer requirements, income and cost management and maintain the relationship for repeat business.
Minimum Requirements:
• Technical or project management qualification would be an advantage.
• Management or Supervision skills
• Communication skills (influence and persuasion)
• Planning, schedule and Project Management
• Cost awareness
• Stakeholder Management (colleagues and customers)
• Problem solving skills
• Knowledge and skills
• Behavioural Attributes
• Experience in Special conditions
• Strong people management and development Adaptability and flexibility
• Excellence Orientation
• Attention to Detail
• Proven track record in supervision in technical installation or maintenance environments.
• Will be required to travel to customer sites to conduct quality assessments, physical fitness to meet health and safety requirements of the job and may be required to work outside of standard office hours to meet customer requirements and adherence to project schedule.
Activities:
• Accurate and efficient costing for service quotes to increase service related income.
• Development and Management of the service schedules to minimise costs - optimal use of resources.
• Management and control departmental budgets and service parts inventory to reduce loss of parts and sundries.
• Expected Delivery: Management of service operations according to customer expectations, operational requirements, cost management, staff engagement and optimum productivity.
• Promote positive customer engagements and identify leads for future sales opportunities of generators, service contracts or remote monitoring services.
• Scheduling resources and activities for efficient service function to minimise waste (time and resources) and delivery according to customer expectations.
• Ensure maintenance and quality standards applied consistently across service locations (Johannesburg, Western Cape and KwaZulu-Natal).
• Management of direct reports according to Human Resources policies and within resource budget.
• Ensure minimum health and safety standards are applied to all field services processes and resources including equipment maintenance and calibration. Actively participate in Incident investigations to identify safety risks and mitigate risk of future incidents.
• Engage with internal and external stakeholders to ensure optimal service delivery to customers from customer on boarding to service contracts and completion of service jobs.
• Receipt and response to customer requests and queries in accordance to company standards (across all regions).
• Ensure quality of maintenance activities directly or indirectly impacting customer services.
• Identify and mobilise opportunities to grow the customer base.
• Actively promote OSHA, ensuring all safety training and programmes are attended by relevant staff and safety reports completed.
• Accountable for developing own skills and knowledge in achievement of personal career objectives.
• Identify, champion and support opportunities to improve operational or business process efficiency.
• Enable on-the-job training to ensure maintenance staff are sufficiently skilled to fulfil their role and complete their tasks according to business standards.
• Monitor operational efficiency metrics to identify recurring issues and opportunities for improvement.
Should you not hear from us within 2weeks, please consider your application unsuccessful.