The Service Manager is accountable to the Manager:

Service Management and performs the day-to-day operational and managerial tasks demanded by the process activities. In general the Service Manager has:

• Visibility at a management level within the Customer environment
• Awareness of the Customer’s business priorities, objectives and business drivers
• Awareness of the role Business plays in enabling the Customers business objectives to be met
• Customer service skills
• Awareness of what the Business can deliver to the customer, including the latest products and capabilities
• The ability to use, understand and interpret the Business processes, policies and procedures and to ensure adherence
• Good influencing skills and is a good negotiator, as he or she often does not have authority over staff working with his or her processes
• The competence, knowledge and information necessary to perform the role
• Must be an effective communicator

Required education:
• Diploma/Certificate

Required experience:
• Computer Technician: 1 year
• Programming: 1 year
• Management: 2 years
• IT Support: 3 years
• MCSA: 4 years

Required licence or certification:
• A+