Service Manager - Randburg
R
20000
per month
Randburg, Gauteng
Randburg,
Gauteng
more than 14 days ago
16-02-2017 5:49:39 AM
16-03-2017 5:49:39 AM
Job Description
The Service Manager is accountable to the Manager: Service Management and performs the day-to-day operational and managerial tasks demanded by the process activities. In general the Service Manager has:
Visibility at a management level within the Customer environment
Awareness of the Customer’s business priorities, objectives and business drivers
Awareness of the role Business plays in enabling the Customers business objectives to be met
Customer service skills
Awareness of what the Business can deliver to the customer, including the latest products and capabilities
The ability to use, understand and interpret the Business processes, policies and procedures and to ensure adherence
Good influencing skills and is a good negotiator, as he or she often does not have authority over staff working with his or her processes
The competence, knowledge and information necessary to perform the role
Must be an effective communicator
Job Type: Full-time
Salary: R20,000.00 /month
Required education:
Diploma/Certificate
Required experience:
Computer Technician: 1 year
Programming: 1 year
Management: 2 years
IT Support: 3 years
MCSA: 4 years
Required licence or certification:
A+