Service Manager - Durban Verfied

Salary Negotiable Durban, Kwazulu-Natal Durban, Kwazulu-Natal more than 14 days ago 07-11-2017 4:01:34 PM
28-11-2017 4:01:34 PM

Great opportunity for a Hospital Service Manager in KZN

An opportunity exists at Life Entabeni Hospital reporting to the Hospital Manager, The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment as well as oversee the hospital Engineering department to achieve Company objectives of quality, growth and people. Services managed may include: Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry and Coffee Shops

Critical Outputs:

Effective management of external service providers through:

Identifying, together with Group Procurement, applicable services and service providers

Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties

Driving and monitoring conformance to SLA, identify gaps and implement corrective action

Maintaining productive relationships with service providers through regular meetings

Effective relationship building with internal and external stakeholders

Participating actively, where necessary, on internal and external review meetings

Effective Management of the Engineering department:

Effectively manage the hospital engineering department, drive maintenance best practices to maximise overall plant and equipment efficiency (OPEE) and availability

Develop the engineering management capability and competence through training, coaching and mentorship in the department.

Collaborate effectively with own peers, other functions and the business to, identify and prioritize opportunities, promote agreements on engineering project specifications and procedures, to mobilize resources and to deliver on all objectives

Effectively review, audit, monitor and evaluate performance of the engineering quality system.

Prepare budgets and bids; drive contract negotiations and address any engineering project disputes

Develop and implement operations engineering best practices, policies, standards and safe work procedures:

Conduct regular engineering policy implementation audits and effectively drive implementation of corrective actions.

Effectively drive installation, testing, operating, maintenance and repair of plant and equipment.

Effective Implement the maintenance management strategy as cascaded by Group to optimize plant and equipment performance:

Manage overall hospital engineering compliance to regulations such as OHS Act, construction regulations, SANS etc

Effective quality systems management through:

Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately

Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility

Identifying alert and incident trends and drive corrective actions

Ensuring compliance to ISO 9001:2008 and ISO 1400:2004

Preparing for and participate in various audits

Effective financial management through:

Participating in budgeting process and monitor performance against budget

Planning, agreeing and implementing Capex expenditure with hospital management

Ensuring accurate and timeous invoices are received from external suppliers for processing

Participating in and/or identifying opportunities to improve business processes, systems and resource utilization in order to achieve financial savings

Effective people management through:

Demonstrating visible leadership in respect of LHC values, operating model and strategy and actively sponsor company initiatives and projects in own area of responsibility

Recruiting, retaining, motivating and developing staff according to LHC people policies and practices

Effective facilities management through:

Ensuring the hospital facility is always in a clean and in habitual state

Participating in building hand-over projects to ensure additional soft services are procured timeously where applicable

 

Requirements:

 

Qualification

Engineering diploma in either mechanical or electro technical (heavy current) fields with an academic qualification of at least T3 or N5

Years’ experience and industry requirements

Proven track record of a minimum of 2 years’ experience

Experience within the Healthcare sector advantages. Other industries include Hospitality, Retail or FMCG

 

Competencies:

Resilience

Ethical behavior

Leading by example

Excellence orientated

Customer responsiveness

Problem-solving, analysis and judgment

Motivating, influencing and developing people

Ref: CT001768/C+B