Founded in 1899, Timken is a New York Stock Exchange-listed Fortune 500 company. A global industrial technology leader, we apply our deep knowledge of metallurgy, friction management and power transmission to improve the reliability and efficiency of machinery all around the world. We engineer, manufacture and market mechanical components and high-performance steel. Our bearings, engineered-steel bars and tubes—as well as transmissions, gearboxes, chain and related products and services—support diversified markets worldwide. The company has an outstanding reputation for ethics and integrity, quality and innovation and has set ambitious goals for growth and profitability. South Africa is viewed as integral to Timken’s growth aspirations.

Timken has a strong presence in South Africa. Timken has approx. 200 associates in South Africa in its distribution and manufacturing operations.

Timken South Africa is looking for individuals who are passionate about providing excellent technical engineering services and solutions to its customers. The ideal candidate will have a solid technical sales or services track record .

SCOPE OF THE POSITION
To integrate the knowledge and experience of a Technical Service Representative into the Sales and Marketing activities and tactics of his/her assigned territory by the demonstration of leadership in providing and/or coordinating a complete spectrum of technical services to the customer plant and design engineering interface associated with avoidance and resolution of all problems relating to product quality and performance. The resulting customer relationships are then leveraged to promote Timken bearings and related products and/or services to selected key customers and to support through technical consultation, various bearing and service business development tactics of specificstrategy industries. Developing broader commercial opportunities at both existing and new customer's to ensure that Timken takes full advantage of these opportunities in order to strengthen customer relationships and grow the business

MINIMUM REQUIREMENTS
? National Diploma in Mechanical Engineering and / or a BSc Mechanical degree and / or B. Tech (Mechanical); trade papers or exposure to formal workshop training;
? At least 10 years’ experience in a related Service & Sales function within a manufacturing industry;
? Computer literate (MS Office);
? Self-starter and highly motivated;
? Fluent in English: ability to compose own correspondence in English; (e.g. letters, reports,
proposals, quotations);
? Valid driver’s licence (code 8) – no endorsements;
? Ability to travel extensively at short notice.

The ideal candidate will demonstrate the following attributes and skills:

? Perseverance and positive attitude.
? Ability work under pressure.
? Decision making and mechanical problem solving techniques
? Ability & Talent to engage with customers commercial & technical depts.
Ability to deliver presentations to customers at all levels in the organisation.
? Self-motivated and initiative to achieve objectives, with minimal supervision.
? Work well with a team environment.

MAIN RESPONSIBILITIES
? Maintains contact with existing customers to contribute to the maintenance and development of long term relationships;
? Provides service and sales support to customers to ensure that any issues are actioned effectively;
? Provides technical solutions to prevent and resolve application performance problems and thereby maximise operational uptime for strategic customers;
? Develops training programs and provides technical training services to internal and external customers to build knowledge on the application and maintenance of products;
? Maintains close links with all internal teams to ensure that any changes or issues are actioned effectively (including warranty and quality);
? Extends range of product or service relationships with major end-use customers to grow revenue;
? Develops plans and proposals to meet customer needs and achieve revenue objectives;
? Promotes and presents ideas and proposals to major end-user customers;
? Promotion of Timken products aligned with the sales effort;
? Increased generation of sales through services provided and collaboration with sales team and other areas.

Remuneration

This is an outstanding career opportunity with an industry leader. Compensation for the position will include a competitive salary dependent on the unique background and qualifications of the successful candidate, together with generous fringe benefits.

Candidates must be willing to undergo psychometric testing and will be evaluated against the same criteria. When selecting the successful applicants, The Company will be guided by the best practices relating to appointments, the company’s recruitment and selection policy and by its Employment Equity Objectives and the Employment Equity Act.