Shif Leader - Durban Verfied

Salary Negotiable Durban, Kwazulu-Natal Durban, Kwazulu-Natal more than 14 days ago 20-10-2014 11:46:48 AM
17-11-2014 11:46:48 AM
The Shift Leader is responsible for the overall supervision of the front desk shift and must maintain a consistently high standard of guest service throughout the shift ensuring the maximization of revenue and high standard of guest service.

Minimum Requirements:
• South African Matriculation certificate (or the equivalent thereof)
• Preferably Hotel School Diploma
• Additional language is an advantage
• Good knowledge of all general Front Office policies and procedures
• Worked on the front desk for 2-3 years and have supervisory experience

Key Responsibilities:

• The Shift Leader must be present at the front desk at all times. The only exceptions are when performing duties that are required to be done in the back office such as checking emails or completing any other administrative work that cannot be done at reception. Should the Shift Leader leave his/her post at the front desk, the Shift Manager needs to be present at reception
• Ensure that all duty shifts are being carried out following all policies and procedures for the Front Desk
• Ensure a high level of product knowledge of The Company, the daily happenings in the hotel as well as the local area
• Ensure shift checklists are followed point by point and signed off by the Shift Manager at the end of the shift
• Proper handovers need to be done from shift to shift thereby informing the next team on shift of check-ins and check-outs remaining (especially VIP’s), group arrivals, holdover bookings, unresolved traces, banqueting functions, tasks that have not been completed as well as any unusual occurrences in the hotel
• Ensure that the Front Office Manager and the Shift Manager are kept fully aware of any relevant feedback from either guests or other departments
• Monitor and correct the performance of the Guest Liaisons to ensure our guests receive fast, efficient and friendly service