We are looking for a social media community manager to place in a well established and forward-thinking camping, hiking and outdoor brand with HQ in the Cape Town City Bowl.

The right candidate is passionate about the boundary-pushing difference that great copywriting and skillful online relationship building can play in cutting edge social media community management across all social media channels.

IRL you’re an outdoors enthusiast and gear-and-gadget lover and engaged with like-minded communities, you’re helpful by nature, and focused and comfortable working online in a progressive corporate team environment where attention to detail is vital.

This position is a fixed-term contract with the opportunity for the right candidate to progress to permanent employment in a progressive company committed to investing in employee training and looking for dynamic individuals to grow within this well-established business and great work environment.

Requirements

Qualifications and work experience
You have a degree or diploma, a portfolio of published copywriting

or

editorial features, and a minimum of two to three years of work experience using social media.
Career skills
Copywriting, journalistic or editorial experience, and social media experience
An understanding of brand personality and connecting with brand fams on social media in the appropriate persona is a talent you demonstrate with panache
You have an avid interest in the future of ‘Social Media Community Management’ as an exciting emerging field, and bring an exciting repertoire of possibilities for what can be done in practice in this field
Social Media Customer Relationship Skills
You’re a creative thinker with the ability to develop ideas into
executable plans
You’re comfortable working at the interface between the e-commerce and customer care departments
You’re adept at strategically stepping back from an ongoing stream of customer-experience conversations on social media to identify further strategic opportunities and clever ways in which to grow a community and committed relationships
You’re excited to be part of a team on respected brands that are
bringing in community managers for the first time, to building this key performance area to be known for ongoing innovation, and to of award-winning calibre

Behavioural skills
Excellent communication, teamwork and relationship building skills
Strong and sensitive social skills on- and offline
Willingness to experiment
Ability to deal with uncertainty
Decision maker
Determination
Sense of Humour

Job specifications
Community engagement and customer support
Digital content planning, research and social media monitoring
Content creation and curation
Events – (providing marketing support at events)
Administration – reporting