Reference: 4809CDS
Consultant: Carina de Swardt

Job Description:

* Manage online customer care through the use of a social listening tool, helping clients resolve problems at our companies.
* Will create weekly reports of the ‘’social media temperature’’ on all of our brands.
* Will drive NPS as a critical metric throughout the company, and will initiate e-mailer campaigns that measures this through Survey Monkey.
* Will monitor social media for sales opportunities, through the use of a social listening tool, and share these with various stakeholders,
* Will brief content plans to creative studio, review work (alongside the Head of Marketing) and then schedule the work for all 17 operating brands through Hootsuite or a similar platform

Requirements:

* 2-3 years digital marketing experience at a reputable company.
* Marketing degree preferable, but more important is a proven history of customer service or digital marketing experience.
* Experience using a social listening tool.
* Online conversation management skills.
* Excellent written and verbal communication skills
* Must be comfortable presenting insights to a variety of audiences. 
* Great people skills.
* Attention to detail.
* Problem-solving skills.
* Ability to work in teams.
* Time management skills.