Internship Overview

6 month contract with opportunity to extend based on performance

Do you eat, sleep, dream social media, do you love offering clients a high level of support, do you want to make a difference and work for a start up that is disrupting the industry? Then we have the job for you.


Position

We pride ourselves on the ability to deliver an excellent experience for our clients. When clients have any queries or issues posted across our social channels, it will be your duty to assist in ensuring that their experience is seamless and that you offer end-to-end efficient (social) support and resolution.

On occasion you will be required to monitor our social media channels after-hours, working closely with our support team in resolving these queries.

Requirements:

A love for social media coupled with how this can be used to create an amazing experience for our clients;
Proactive, reliable and dedicated;
Impeccable English fluency;
A healthy obsession with treating people well and offering end-to-end support
Excellent communication skills
Excellent phone etiquette and a pleasant manner
Excellent listening skills
Excellent writing skills
Great organisational skills
Abundant enthusiasm
Reliable internet connection at home
Your own laptop
Advantageous:

Digital marketing and/or social media short courses
Experience in social media community management and/or support