Soft Services Manager - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 06-07-2016 1:08:41 PM
03-08-2016 1:08:41 PM
Job title: Soft Services Manager

Reports to: Hospital Manager

Location: Cape Town

Job Purpose: The successful incumbent will be responsible for efficiently coordinating and managing internal support services and external non-technical services across a multi-site hospital environment to achieve the company objectives of growth, quality and people.

Qualification & Experience:
• Matric/Grade 12
• Degree or Higher National Diploma {NVQ level &} in facilities Management, Business management/Administration, Logistic Management, Project Management or Hospitality Management
• 3-5 years’ experience managing soft services, preferably in Healthcare or Hospitality or at a large size facility
• Strong financial acumen with the confidence to manage/analyse profit and loss, accounts, budgets and financial information
• Experience in managing contractors and leading large teams
• Excellent general management skills and experience in bids and tenders, contract/SLA management.
• Knowledge of health and safety legislation and quality assessment systems

Duties and Responsibility

• Effective management of all non-technical services provider contacts (includes cleaning, pest control, security, catering and vending, linen, waste management, landscaping and internal plant services, hygiene services, portering and coffee shops
• Ensure in consultation with group procurement that SLA is fit for operational purposes, document specific hospital requirements and ensure agreements signed by all parties
• Conduct monthly review meetings with the services providers to ensure service delivery that continually adds value to the customer
• Carry out random inspections/audits of non-technical services and provide weekly and monthly reports to HM and non-technical contract performance, incidents and issues
• Participating in forecasting the budget and manage operations within the set financial parameters
• Investigate and report on security incidents
• Liaise with Engineering Manager/Hospital Manager responsible for projects and ensure additional soft services are approved and procured as needed

Competencies & Attributes

• Problem-solving, analysis and judgment
• Computer skills
• Drive and energy
• Ethical behaviour
• Customer responsiveness
• Verbal & written communication skills

Working Hours: TBC

Salary: Negotiable

Start Date: ASAP