Software Support Agent - Cape Town Verfied Gold Badge

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 24-06-2016 11:52:26 AM
15-07-2016 2:49:48 PM
Software Support Agent
Who We Are:
Merlin Software is a leading "Software as a Service" Vendor for the global Timeshare and Hotel Industry.
Our Clients:
Our clients are located around the world and include large brand name hotels. The bulk of our clients are located overseas ranging from Australia/New Zealand through Indonesia/Thailand into the Middle East, Europe and the USA/Caribbean.
Our Software:
Please review our web site for full details of our software offering.
Where we live:
Our offices are in Plumstead, Cape Town, in a relaxed, casual environment that induces team synergy and low stress.
What we're looking for:
We are looking to expand our dedicated software support team in order to ensure celebrity service to each of our clients.
Job Role will include:
Responding to and solving technical support requests from clients
Problem Solving and Troubleshooting Issues
Creating tasks for programmers detailing bug fixes and enhancements
Monitoring our support ticketing system to ensure resolution of tickets in a timely manner
Testing new releases of our software
Maintaining client relationships to ensure high degree of customer satisfaction
Providing back up to our global project management team
Skillset
Very high degree of proficiency in software and online applications
Excellent, proven interpersonal, verbal and written communications skills
Excellent analytical and problem-solving skills
Strong knowledge of Accounting
Ability to share skills and knowledge with others
Ability to multi-task and work in a fast -paced environment
Ability to cope with stress, conflict and crisis situations
Flexible attitude toward job function
Flexible Hours that could include weekend and after hours shifts
The following will be an advantage:
Tertiary Education/Qualification
Past experience in:
Software support and training
Accounting/Bookkeeping
Hospitality industry
Documenting business processes and procedures
Producing user manuals
Providing support and training
You should have the following before applying:
South African Residency or valid work permit
Fluent in English
Up to date CV including References
At least 3 years’ experience.
We offer:
Highly competitive remuneration and benefits package which will be negotiated based on your skill set.
Finally:
The ideal candidate will be capable of performing the duties described herein at a high level of competency.
If you believe that you meet these requirements, then we are very interested in talking to you.

Recruiter: MerlinSoftware