Software Support Consultant - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 15-01-2018 11:09:17 AM
30-01-2018 7:03:29 AM
Software Support Consultant

Location: Simondium, Winelands
Salary: R10k per month

Purpose of the Role:
Responsible for installing and supporting software and related hardware products for clients.

Requirements:
1st and 2nd line IT support experience

Duties:
Software & Hardware support:
First and second line support on all software, as well as related hardware.
This includes fault finding and solving of problems that clients are experiencing.
Manage the following up of clients dealt with on support issues.
Testing:
Assist with testing of software and related hardware.
Software installations:
Installations of software and hardware products and related admin - Licences, parameters etc. Checking of shortcuts, network links and printers used by relevant software.
Installations may need to be on site so travelling is often necessary.
Preparation of installation package for new installations (cd’s, manuals etc)
Following up of clients for the first month after initial installation to ensure that they are satisfied. Checking setups of new client
Individual training of clients.
Training:
Presenting training classes for a group of clients - includes setting up pc’s, co-ordinating necessary refreshments and printing manuals
Other duties:
Assisting with writing manuals.
Assist with research and development
To assist with special projects.
Ensure that the confidentiality of all clients data is maintained at all times.