Description â?¢ This role is tasked with supporting Fuel industry software and hardware solutions, based on industry and best practice requirements. The role will also develop to include various terminal automation project implementations.

Role Requirements

• Deliver support service to quality standards and contractual obligations across multiple clients (e.g. client SLAs, project milestones)
• Act as resource for terminal automation project implementations

 Role Responsibilities

• Work in a support desk team providing support to global and local oil & gas companies covering multiple time zones.
• Provide 1st line operational support on a 24/7 shift rotation basis
• Support clients Supply Chain Software Solutions – (FUELFACS Training will be provided)
• Train key or end users on software solutions
• Install and Configure Software Applications
• Setup SQL Server Databases
• Develop Test Procedures for Customer Acceptance Testing
• Perform Customer Acceptance Testing incorporating software, field measurement devices, communications architecture (Serial Comms, LAN (TCP/IP), WAN, Wifi, GSM, GPRS, Radio Modems)
• Travel - Local, African and International may be required

Personality Attributes

• Confident and enthusiastic. Comfortable at engaging at all stakeholder levels.
• Strong interpersonal skills
• Proactive Team Player
• Customer focussed
• Ability to work under pressure
• Ability to develop relationships and deal with conflict
• Maintain effectiveness in the face of setbacks or pressure
• Plans, prioritizes, and organizes work effectively to produce measurable results
• Builds and sustains cooperative working relationships

Education & Qualification

• Diploma/Degree (preferably in IT Infrastructure, Software Development or Electrical/Mechanical Engineering)
• ITIL certification
• Microsoft MSCE/MCP/MSDE

Relevant Experience

• 1-2 years relevant experience
• FMC Fuel-Facs+ FBS and CBS software 1^st line application support
• Logical and analytical approach to solving problems and resolving issues
• Computer software skills (MS Server OS, SQL, IIS, Office etc.)
• Some software development and report writing skills will be an advantage.
• Documentation and report writing
• C++, C#, Visual Studio Software and/or Delphi development preferable
• Crystal reports writing an added advantage

Remuneration

Market related

Ref: JHB000986/cm