Spa Manager, Cape Town

Top 5 star hotel an spa is looking for a Spa Manager to join their team

Excellent salary – to be discussed during the interview

To effectively manage and control all aspects of the Spa & the Hotel’s Gym, including but not limited to finance, facilities and all service aspects relating to staff, members, visitors and guests. Ensuring that the Spa & Gym operates in accordance with the hotel’s Policies and Procedures in order to achieve the business objectives of the hotel as well as maintain the exceptional service standards

Recognized Hospitality & or Spa qualification advantageous

Five years relevant experience in a similar position within a 5 star hotel / wellness environment

A comprehensive understanding of the Spa & Hotel Industry and the ability to leverage upon such for the benefit of the customer experience and associate morale

To have an in depth knowledge of the intricacies and detail involved in forecasting, budgeting and cost containment and to set goals in terms of best international benchmarking

Key Responsibilities

Report directly to the Executive Assistant Manager

Ensure the highest standards of service excellence and quality in the Spa & Gym

To engage in meaningful and active debate in areas of revenue generation

To align the focus of the Spa upon the strategic intent of the organisation

To set clear directions and goals for all members of the team and to monitor performance within a time frame also providing honest feedback

To lead from the front in terms of customer interaction and to provide meaningful and detailed feedback to staff

To interact, guide and motivate staff on all levels to be in a position to deliver exceptional and world-class service

Assist in marketing of the spa and revenue generation

Effectively co-ordinate and supervise the operations of the Spa as deemed necessary

Address and resolve both guest and staff concerns

Ensure accurate stock take

Maintain duty rosters

Checking treatments rooms during the day and end of shift

Follow up on Maintenance issues

On Application please include:

Your CV in Word format

A recent photo of yourself that is suitable for a job application

A copy of your ID/Passport and work permit if relevant

Reference letters that could make your application stronger

Please email all the documents to  

Ref: CT001951/TRS