Our client, a well-established global Software company with more than 10 years of experience is looking for a Spanish-speaking Advanced Client Services IT Consultant. The Client Services Team is accountable for the management of various support queries from their global customers. They setup new customer installations, resolve customer support issues, configure new modules for their clients.

The desired applicant will need:

More than 3 years of SQL experience in a similar environment
Excellent verbal and written skills in both Spanish and English
Excellent experience in assisting challenging customers only by remote access
Strong problem solving and analytical skills
Must be able to manage and lead a project efficiently
Outstanding communication skills (verbal and written) and self-confidence to communicate to professional audiences over the phone
Exceptional Customer Services Experience and service orientation
Valid Work Permit for South Africa (an advantage)
Good team player, ambitious and success-oriented personality

Main duties will include:

Provide frontline customer service support for our software application
Business analysis and specification of customer requirements
Installation, configuration and customizing (remotely) of software
Documentation of projects and track recording of support cases
Monitoring of escalations and communication with internal parties
Systematic follow-up support and quality checks with customers
Builds and maintain professional relationships (as a go to person) to existing customers
Assists in maintaining of user guides and technical documentation

Salary: Competitive, depending on level of experience