The vision and mission of our Client is to maximize operational efficiencies and provide effective business insights to enable the CSC to deliver exceptional service. Reporting to the Service Manager, Spanish Copywriter will primarily be responsible for creating compelling copy for the Spanish speaking market to support and enhance various brand initiatives and strategies, encompassing website copy across various regions and brands. The copy must drive behavior and align with brand positioning and supplied strategy.

Job details:
Copywriting
• Provide first class copy and content for use on the various FAQ sites, knows as Portals, primarily for the Spanish Portals, knowledge-based articles for the new CRM system and knowledge-based articles for Client’s SharePoint sites
• Meeting copy deadlines and taking accountability of end product
• Consultation with client to ensure understanding of brief product requirements
• Presenting work to client
• Remain up to date with various online and other writing developments which may affect the brands and/or market
• Translating selected copy from English to Spanish (responses, alerts, reporting and analysis)
• Provide trend analysis based on GA data
• Amendments and version control for all approved and uploaded documents
• Project management
• Liaise with various departments to ensure the success of your projects
• Identify, plan, implement and improve on projects to measure operational metrics/requirements
• Regular communication to relevant stakeholders on the progress of projects and their components
• Provide all manner of support to stakeholders and senior management
• Ensure any/all changes are communicated with the Service Management Team
• Ensure any/all action items from meetings are completed within a reasonable timeframe

Requirements:
• Strong interpersonal skills
• Excellent written and oral communication skills (fluent in Spanish and English)
• Proficient knowledge of Microsoft Windows
• Proficient in Microsoft Office Word, Excel, Outlook, and PowerPoint
• Positive attitude and outlook
• Customer-focused
• Analytical and problem-solving abilities
• Multi-task with strict attention to detail and accuracy
• Quickly adapt to new technology and terminology
• Ability to work individually as well as in a team environment
• Be proactive, self-directed, detailed and organized to take lead of any situation

Salary: Market Related