A global e-commerce leader in technology, online marketing and customer relationship management, is looking for a Spanish speaking Customer Service Host to join their dynamic, fast-paced team in Cape Town, South Africa. As a member of the Customer Services team, you will be required to provide a professional world class service to the needs of the organization’s global customers

Key job responsibilities for the Spanish speaking Customer Services Host in Cape Town, South Africa:

- Responding to customer queries by telephone, email and online chats in Spanish language

- Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment

- Processing pertinent information into relevant databases

- Customer relationship building & management

- Problem solving tasks during shift

- Handling and taking full responsibility for customer related queries

- Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.

- Performing extra tasks given by managers / shift supervisors as required

Requirements for this Spanish speaking Customer Service Host in Cape Town, South Africa:

- Spanish as home/first language essential

- Be available for 24/7 shift rotations

- Advantageous Requirements: Be in a possession of a degree or a diploma

- Must be able to work in a fast-paced environment