Sportsbook Customer Service Host

As a Sportsbook Customer Service Specialist, you will be accountable for continuously and consistently delivering excellent customer service. In addition to the customer service function, events and promotions will also be managed by the Customer Support Specialist.
The environment will be fast-paced, 24 hours, 7 days-a –week business and our busiest times will be dictated by the sporting calendar. Bearing this in mind you must be flexible and adaptable as no two days are the same.
If delivering customer service comes naturally to you, if sport is a passion of yours, if the world of entertainment excites you, apply now and become part of the thrilling action.

Your duties will include but not be limited to:

Event driven interventions, inbound (and/or outbound when required). This includes but is not limited to: In game betting, losers, winners.
Customer relationship building and management by maintaining contact at an appropriate level through relevant information regarding sports, betting and cross selling of products and services
Respond promptly and interact effectively with sports punters via a different number of channels, namely calls, emails, webchat, and any other new channel.
Ensure that more complex customer issues are followed up and resolved in a timely manner
Provide technical support to customers.
Proactively develop customer relationships by maintaining contact at an appropriate level
Contribute to the ongoing development and improvement of the Sportsbook customer experience
Guide customers through the website and assist them using the various services and products offered
Responsible for each transaction from beginning to end, including queries or complaints
Report any suspicious betting activity (including potential money laundering) to Traders in all instances
Building and maintaining Customer Profiles – Processing pertinent information into relevant databases
Recognizing trends that occur in our online Casino’s and passing these on to your Manager

Requirements:
Matric or equivalent with relevant degree or diploma
Strong customer service skills
Strong numerical background
Strong communication skills, both written and verbal
In depth knowledge and interest in sports
English as a first language non-negotiable
Proficiency in Microsoft Word, Excel and Social Media