System monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups as per customer contract and requirements

Backup operations, ensuring required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Take ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams ument knowledge in the form of knowledge base tech notes and articles

Ongoing skill development and maintenance of OEM Certifications.

CERTIFICATIONS:
Must have,
NetApp
HP Ase