Student Academic Support Manager - Durban Verfied

Salary Negotiable Durban, Kwazulu-Natal Durban, Kwazulu-Natal more than 14 days ago 20-02-2018 2:02:28 PM
17-04-2018 2:02:28 PM
Provide operational direction to the Student Academic Support Team by

Monitoring and evaluating the performance indicators attached to the implementation of the strategic plan.

Monitor and improve the departmental performance

Communicating weekly targets to the Student Academic Support Team by

Augment the quality assurance initiatives related to the operations of the Student Academic Support Team

Collating, analysing and preparing data extracted from the weekly and monthly departmental reports employed within the Student Academic Support Team, into monitoring reports and supplementary quality improvement plans for submission and approval to the Student Services Manager

Monitor and improve the Student Academic Support team by

Implementing of retention initiatives mandated by the Programme Coordinators

Requirements

Bachelor’s Degree (preferably psychology or social science)

Minimum 2 years’ experience in a customer service related environment

Knowledge and a clear understanding of policies, procedures and rules that govern the Higher Education environment.

Proficiency in Microsoft Excel, Word, Outlook, Powerpoint.

Computer literate.

The individual must be driven by service excellence and have the ability to communicate effectively within a high functioning team environment.

Good analytical and conflict resolution skills

Recruiter: ADA