Student Academic Support Manager - Durban
Salary Negotiable
Durban, Kwazulu-Natal
Durban,
Kwazulu-Natal
more than 14 days ago
20-02-2018 2:02:28 PM
17-04-2018 2:02:28 PM
Provide operational direction to the Student Academic Support Team by
Monitoring and evaluating the performance indicators attached to the implementation of the strategic plan.
Monitor and improve the departmental performance
Communicating weekly targets to the Student Academic Support Team by
Augment the quality assurance initiatives related to the operations of the Student Academic Support Team
Collating, analysing and preparing data extracted from the weekly and monthly departmental reports employed within the Student Academic Support Team, into monitoring reports and supplementary quality improvement plans for submission and approval to the Student Services Manager
Monitor and improve the Student Academic Support team by
Implementing of retention initiatives mandated by the Programme Coordinators
Requirements
Bachelor’s Degree (preferably psychology or social science)
Minimum 2 years’ experience in a customer service related environment
Knowledge and a clear understanding of policies, procedures and rules that govern the Higher Education environment.
Proficiency in Microsoft Excel, Word, Outlook, Powerpoint.
Computer literate.
The individual must be driven by service excellence and have the ability to communicate effectively within a high functioning team environment.
Good analytical and conflict resolution skills