Student Registration Support Manager - Durban Verfied

Salary Negotiable Durban, Kwazulu-Natal Durban, Kwazulu-Natal more than 14 days ago 20-02-2018 2:17:08 PM
17-04-2018 2:17:08 PM
Facilitate the implementation of the departmental strategic plan in the Student Services Department by

Developing and coordinating the process of implementing action plans aligned to the departmental strategic plan

Monitor and improve the departmental performance by

Generating and analysing the related registration reports created through Freshdesk and communicating the findings with relevant stakeholders

Maintain and improve the individual staff performance by

Communicating and monitoring semester targets appropriate for the Student Administration Support unit within Student Services Department

Augment the quality assurance initiatives related to the operations of the Student Registration Support unit by

Identifying and undertaking training interventions for the Student Registration Support unit in consultation with the Student Services Manager to improve on the quality of student interactions

Requirements

Bachelor’s Degree

Minimum 2 years’ experience in a customer service related environment

Recruiter: ADA