STUDENT SUCCESS MANAGER
Market related salary
Cape Town CBD

A well-established organisation who has driven successful initiatives over many years is currently recruiting for an experienced and qualified Student Success Manager. The Student Success Manager is a high energy, impact-focussed individual responsible for the success of the organisation’s students, based in four different cities around South Africa. S/he will own the entirety of the student experience. This position will be responsible for ensuring that training delivery to our students is excellent, that all students are engaged in preparing for their careers, and in creating a vibrant community among students with support from the organisation’s project team and marketing team.

This role is critical to our student’s success. The person must get young people, be approachable, ideally have worked on a student campus and have a good understanding of what it takes to create a collaborative learning environment. Part mum/part strict disciplinarian, they will put the student at the heart of all we do, ensure we keep in our mind that our students are our customers and make sure that student welfare and experience is at the forefront of what we do. There is a great opportunity for creativity here, it’s a new role and we want someone to come in with ideas, enthusiasm, ideals and a real drive to get the best possible from the young people we work with.

REQUIREMENTS:
•Minimum Grade 12 / Matric qualification
•B. degree in Marketing, Psychology or Social Science is recommended and ideal
•5 years’ experience, in a school / higher education environment working first-hand with students
•People Management, customer-service experience
•Coaching background preferable
•Excellent communication skills, comfortable using digital tools for rich communication
•Excellent interpersonal skills, a “people-person”
•Experience in creating student events and interventions that create a positive, collaborative and learning orient

PERSON SPECIFICATION
•Creative with high EQ
•Strategic and big picture thinker with the ability to think critically and identify potential issues before they arise
•Strong in stakeholder management and building relationships
•Must be passionate about education, skills development and getting individuals into employment
•Possess a high-level of integrity and work-ethic
•Must be an energetic self-starter requiring no supervision
•Excellent interpersonal and relationship building skills non-negotiable
•Goal-oriented, creative and innovative problem-solver
•Must have excellent planning skills and possess exceptional attention to detail
•Must have excellent verbal and written communication skills
•Must be able to work under pressure

RESPONSIBILITIES:
•Manage student communications and community
•Track and check quality of training and ensuring that implementation will effectively meet outcomes
•Manage consistent student experience across cities and programmes whilst driving the company brand and ethos
•Support students through coaching interventions
•Run events and interventions for students where applicable
•Create a student community, feedback opportunities and campus activities
•Work together with the Campus Manager to create a fun and interactive learning environment for students, considering their learning experience, welfare and engagement
•Inform and support students in understanding their “Pay it Forward” commitments
•Stakeholder and relationship management
•Act as the central point of contact for current students and alumni
•Report on programme progress and outcomes both internally and to external stakeholders
•Find innovative solutions to improve processes, programme quality and student welfare
•Inform data-driven decision making within the organisation
•Effectively managing existing alumni relationships

YOU’LL KNOW IF YOU’RE SUCCESSFUL BY:
•Setting and meeting ambitious student success metrics – related to course and program completion, job placement, and student satisfaction
•Seeing your operational changes and student support strategy innovations improve student outcomes and efficiency metrics
•High degree of student engagement and brand loyalty
•Creating an effective Alumni network that continues to engage with the organisation and the current students for the benefit of both parties
•Students engaged with “Pay it Forward” commitments