Our client, a leading South African online retailer, is looking for a highly talented Supply Line Co-ordinator (Inbound Division Lead) to join our team in Cape Town.
You will be responsible for managing a team of approximately 5 inbound assistants. Previous Inbound logistics or process improvement experience is a plus. Relevant undergraduate degree in Logistics/ Supply Chain/ Engineering is required.
The position reports to the Head of Inbound Operations and you will have a small team of inbound assistants reporting to you.
Your responsibilities will include:
Deliver world-class customer experience:
- Ensuring customer order dates are met through rigorous management of our supplier delivery times and order fulfilment
- Ensuring customers are updated on late delivery timeously
- Root cause analysis of customer service failings within category to drive process improvement
- Defining and managing clear standard operating procedures across the team
Work with your team/across departments to reduce delivery lead times:
- Manage suppliers against clear delivery SLAs and work to reducing through supplier compliance & root cause analysis of delays
- Work with Retail team to ensure delivery performance is in line with agreed delivery SLAs for suppliers
- Ensure buying disciplines and effective order management are being adhered to within category
- Managing the status of shipments in order to ensure smooth transition into warehouses
- Reconciling all receiving discrepancies with Warehouse, Suppliers and internal Accounts Payable team (incl. facilitating feedback to continuous improve process)
- Manage the inbound team for your category including the personal relations, individual performance, deadlines and expectations
Attributes:
Qualifications:
If you are a match for this position, please REPLY with your CV (updated & detailed) and your current CTC salary per month to ****@*****.***
While we would really like to respond to every application, should you not hear back from us within 14 days please consider your application for this particular position unsuccessful. Ref: CT001059/MH
Recruiter: Placement Partners