Primary Responsibilities

• Support users telephonically and via email (Web Application Support)
• User contact and communication (telephonic and digital)
• Create basic reports in SQL

Level One Support

• Answering of the helpdesk telephone and tickets logged via our support system.
• Development of SQL queries that support the support process
• Working with the development team to resolve reported issues.
• Creating proper documentation.
• Meeting support SLA.

Database Querying

The support agent will need to use T-SQL (triggers, stored procedures, functions) to query the many databases that they operate in order to solve some problems. This is an essential skill. Problems can range from reports not balancing, users entering incorrect parameters to development bugs.

Skills Required

• Technical (Required)
• Basic T-SQL Querying (1-2 years)
• Basic understanding of web applications.
• Technical (Nice to have)
• SQL Reporting Services
• SQL Integration Services
• Soft
• Experience in a support environment.
• Fluent in English and Afrikaans
• Good Communicator

Desired Skills

Desired Work Experience

Desired Education Level

Employer & Job Benefits