Support Centre Consultant - Sandton
Salary Negotiable
Sandton, Gauteng
Sandton,
Gauteng
more than 14 days ago
25-10-2016 2:22:36 PM
22-11-2016 2:22:36 PM
Title: Support Centre Consultant
Location: Northern Suburbs of Johannesburg
Salary: Market related salaries offered based on proven experience
Status: Permanent
Company Profile: IT Software Company
The ideal candidate will need to have the following skills and experience:
• Friendly, clear phone manner and proper telephone etiquette
• Ability to speak and write clearly and accurately, must be able to talk about technology in simple terms
• Demonstrated proficiency in typing and grammar
• Knowledge of relevant software applications
• Knowledge of customer service principles and practices
• Effective listening skills
• Able to work under pressure and multi-task effectively
• Basic Accounting knowledge
• Good interpersonal skills and a willingness to co-operate with others and work to the greater good
• A background in software application support
• Ability to function well under pressure
Experience that would be advantageous for this role include:
• General technical knowledge and aptitude.
Familiarity with the advertising industry
• Tertiary qualifications
• SQL Knowledge or any other database knowledge would be an advantage
Duties include the following:
• Provide telephonic, e-mail, remote support or web access support
• Responding to customers queries and requests in regards to company products and services
• Investigate and resolve customer issues
• Adhere to standard company and departmental processes and procedures
• Identify and escalate priority issues per Client specifications with appropriate departments
• Follow up and make scheduled call backs to clients where necessary
• Stay current with product information, changes and updates
• Establish proper courses of action to ensure that issues logged are completed efficiently and on time (within stipulated SLA’s)
• Trouble shooting and resolving technical issues