Description
Support Engineers are deployed on various product lines within the company. The position will primarily focus on supporting and maintaining custom applications.
Support engineers are to take ownership of customer issues reported and see them through to resolution, including if these are later identified as bugs.
Perform effective Preventative maintenance by systematically inspection, detection and correction of incident failures either before they occur or before they develop into major defects

MINIMUM QUALIFICATIONS REQUIRED
Grade 12
Normal literacy – English: read, write and speak.
IT Degree or Diploma

MINIMUM EXPERIENCE REQUIRED
Minimum of 1-year applicable experience.

MINIMUM INDUSTRY EXPERIENCE REQUIRED
A minimum of 1 years’ experience in Telecommunications Software Support environment would be a definite advantage

ADDITIONAL EDUCATION AND TRAINING
• Working SQL knowledge. PLSQL will be a definite advantage.
• Workable knowledge of Linux
• Oracle APEX skills would be very beneficial
• Bash Scripting
• Working knowledge in Linux OS
• Able to use PLSQL to retrieve data from ORACLE databases. This includes Procedures / packages
• A thorough understanding of Software Development Life Cycle
• Experience in Scrum/Agile methodologies

COMPETENCIES / ATTRIBUTES
• Strong Problem solving skills and accurate forecasting of effort required and closing timeframe.
• Comfortable working with all levels in customer organization - engineering; middle management; executive management.
• Respect and Valuing Diversity
• Multitasker, Self-motivated
• Trusting and honest
• Accountable
• Client/Customer Service Orientation
• Efficiency
• Quality Assurance
• Attention to detail
• Interpersonal skills
• Solid Team player
• Commitment to team deliverables
• Cooperative, Harmonious
• Communication skills
• Well-groomed and professional
• Adaptability
• Ability to work under pressure

ADDITIONAL REQUIREMENTS
• Working across highly complex environment with multiple business areas involved in the solution.
• 30% travel.
• Extended working hours to participate in conference calls across time