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Salary Negotiable Cape Town, Western Cape more than 14 days ago

The Support Manager is responsible for:

Providing a high level of IT support service, ensuring that minimum service levels are met or exceed
Organisational initiatives, projects, goals and day-to-day tasks
Implementing and enforcing corporate policies and procedures applicable to the IT department or function
Technical strategy development for ongoing improvement of the information & telecommunications services

Job Requirements

We are looking for an individual that has good communication and leadership skills, a passion for service and strong interpersonal and team player skills.
Applicants are required to have eight or more years IT experience, with a minimum of two years in a supervisory or management role.
Applicants must have the ability to operate independently and without direct supervision, must have a strong technical background, be confident in line-managing other staff, have experience in managing suppliers and service delivery, as well as be able to implement and manage projects to completion.
Applicants must be South African Citizens.

Key Responsibilities:

Oversee the daily operational requirements of the IT department
Manage a small team of technical staff, delivering IT support to end-users ensuring that all support incidents are resolved satisfactorily and with minimal impact on business operations or guest satisfaction
Conceptualise, implement and manage IT projects from start to finish
Liaise directly with EXCO and other senior management, keeping them abreast of all IT related developments and issues
Be responsible for the maintenance and upkeep of all IT systems, networking infrastructure as well as ensuring software licensing compliance.

Other Duties:

Be a hands-on operator ensuring that all support incidents are resolved speedily, while identifying opportunities to train and mentor junior IT staff
Be able to identify minimum standards, generate and enforce policies and procedures for end users as well as the IT function
Be able to develop and implement IT continuity, backup and disaster recovery plans for all key systems as well as ensure continuous review and testing
Maintain documentation and reference materials of all IT related systems, ensuring that documents remain current and easily accessible
Be able to assist with the preparation of budgets and to monitor and manage departmental costs/spending

Technical Experience / Requirements:

IT Diploma / MCSE Certified
Strong Windows Servers and Active Directory skills
Working knowledge of Opera PMS and Micros POS
Networking and Wi-Fi experience is essential, ideally having used Ruckus Wi-Fi equipment in a hotel or conference venue deployment.
Working knowledge of IP PBX technologies
Previous exposure to virtualisation technologies, ideally having used Citrix XenDesktop

Salary:
Up to R 35,000 per month plus company benefits, based on previous experience.
To apply, please email your detailed CV with cover letter.

Recruiter: CompuJobs