Site support for the systems including printers, projectors and VC systems.
Site support Windows XP, Windows 7, Windows 10, Office 2007 and related desktop software.
Ensure that all the documentation and procedures concerning systems ownership are updated and followed.
Ensure that daily/weekly/monthly tasks are followed as per the detailed checklists. .
Liaise with outside vendors ensuring minimum downtime to the client’s systems.
Supervise work undertaken by hardware, software suppliers and contractors to ensure quality meets the client’s standards.
Obtain an in depth understanding of the infrastructure installations of the client’s as well as the Zululand area.
In conjunction with the on-site engineers ensure relevant documentation for the above is up to date:,
Identify areas for service improvement from all the above. Ensure a process of continuous improvement is carried out.
Assist with proof of concept testing when required. Provide input and assist with infrastructure expansion designs and installations.

Daily tasks

Respond to calls logged within SLA – General system calls, Maintenance Tasks, Change Controls and escalations.
Authority

Resolve any relevant onsite system issues
MCSA / MCSE
Extended knowledge on Desktop hardware and software on Windows based systems.
A broad knowledge in Computer Networking, Applications and Operating Systems is essential
A systematic approach in general IT fault finding.
Three to Four years’ experience as a MCSE or MCSA on Desktop hardware and software on Windows based systems.